Privacy Policy

Home - Privacy

Last updated on: April 20, 2020

Smart Service Inn is committed in respecting the privacy of our clients and users. This privacy policy describes how our website, services and products operate, and how we collect, use and share information.

This privacy policy applies to and application that collects data and display these terms and that are owned and operated by Smart Service Inn. Smart Service Inn websites, services and products are referred to in this statement “sites”. These terms do not apply to Smart Service Inn sites that do not display or link to this statement or that have their own privacy policy.

Following topics are presented in this privacy policy:

1. Collecting Personal Information from site users

In order to provide you with the access to certain services and data within our sites, we may require that you provide certain personal information, which include but not limited to the examples listed below “Personal Information”. Smart Service also collects non-personal information that does not, on its own, identify an individual person. When non-personal information is combined with other information so that it does identify an individual person we treat that combination as Personal Information.

The following are examples of the types of information that is considered personal information and that may be collected directing from you (or someone acting on your behalf):

  • Contact information (Including name, address, email address, telephone number)
  • Vehicle Registration details (Engine number, Chassis number, Vehicle Displacement Capacity, company, year of registration, and others)
  • Username, password, and other information used in combination to verify identity.
  • Financial Information (Including credit card / Debit card along with bank account information, credit and repayment history, and payment default informed)
  • Geolocation, demographic, shipping/receiving, billing and other information related to the pickup or delivery of the smart services.
  • Any other personal information or characteristics about an individual that identifies such individuals alone or that if used in combination with one of the above or with other non-personally identifiable information, allows someone of the above or with other non-personally identifiable information, such as date or place of birth, geographic data or photographic images.

By accessing and utilizing our sites, you consent to the collection, use, disclosure, storage and processing of personal information in accordance with this privacy policy. Please note, by law you are not required to provide us with your personal information. By electing to not share your personal information you may be unable to take advantage of our sites and we may be unable to provide you with all of the functionality we offer through our sites.

2. Collecting Other Information

Smart Service site uses several automatic data collection tools and techniques including cookies, click stream and web beacons.

  • Cookies:
  • Some of our site uses “Cookies” which are a small amount of data (often including a unique identifier) which is sent in your browser from a website and stored on your computer hard drive. We may use cookies so that we can better serve visitors on our site. Cookies may be placed by us or by our third party service providers.

    We, or our service providers, may (a) use cookies to collect aggregate information about website users on an anonymous basis or (b) share aggregate demographic and usage information with our prospective and actual business partners, advertisers, and other third parties for any business purpose.

    If you prefer not to have cookies, most web browsers include an option that allows you to not accept them. However, without cookies you may be unable to take full advantage of all of our site features and some portions of our sites may not function properly for you.

  • Clickstream:
  • We may collect information about the “Clickstream” of our customers during their visit to our sites. This clickstream data contains the page the visitors came from, the navigational paths they took, and the areas of the site they visited. From time to time we track such information inside and outside of our sites. Additionally, we may track and match clickstream data with personal information you provide to us in order to deliver content and other offerings i.e: Product and services that might improve your customer experience. We may also share clickstream data with third parties in an aggregate or otherwise anonymous format.

  • Web Beacon:
  • Certain email communication you receive from us may contain “web beacons.” Web beacons consist of a line of code of our sites that delivers a small graphic image. The web beacon may not be visible as it is a 1 X 1 pixel that is often designed to blend into the background of a page. Web Beacon allow us to obtain information such as the IP address of the computer that downloaded the page on which the web beacon appears, the URL of the page on which the web beacon appears, the time the page containing the web beacon was viewed, the browser type used to view the page and the information in cookies. We use web beacons for activities such as monitoring the effectiveness of the headlines in our emails or the ad banners.

  • IP Address
  • Your internet protocol (“IP”) address is a numerical label assigned to each device (Eg: Computer, printer, mobile device, or server) and is usually associated with the place from which you enter the internet. It is how devices find each other in a network. We may use IP address to help diagnose problems with our servers, gather broad demographic information, gather geographic data, and administer our sites.

    Do not track Requests: We do not act, alter, or change our site behavior upon receiving Do not track Requests from your browser.

3. Using and Retaining Personal Information

Personal Information we collect through our sites may be used to provide information regarding our products and services, or for marketing and promotions we believe you may find of interest. We may also use the personal information you provide for our internal purposes, such as site customization, enhancement or development, administration and operation of our sites, data analytics, and compliance with our legal obligations, policies and procedures, including performance of Smart Services obligations under sales contracts, leases or licenses between you and smart services.

We retain your personal information for the period necessary to fulfil the purposes outlines in this privacy policy. Unless a longer retention period is required or allowed by law; or to otherwise fulfil a legal obligation.

4. Sharing Personal Information

Smart service does not sell Personal information to third parties. However, there are certain situations where we may share your personal information where permitted by law. For example: (a) within the smart services family of business, (b) with third parties that perform services for us or our behalf (such as credit card companies, credit and/or investigative reporting agencies, workshop, governmental offices, finance companies, transport companies, consultants, advisors and market research firms) or (c) for marketing campaigns conducted by us or other companies or organizations that offer products or services we believe may be of interest to our clients.

Our service providers are required to keep the personal information received from us confidential and secure in accordance with the privacy policy and they may not use it for any purpose other than the purpose for which smart services provided it.

We may also make information available to third parties in the following circumstances:

  • When we have a good faith, it is required by law or to otherwise cooperate with law enforcement activity.
  • When we have a good faith belief, it is necessary to protect our rights or property from fraudulent, abusive or unlawful activity, or
  • In the event of a proposed or actual merger acquisition, liquidation, dissolution or sale of assets.

In these circumstances, your consent will not be required but we will attempt to notify you, to the extent the law requires.

Depending upon local law, you may either opt-inor opt-outof having your personal information shared and / or for marketing purposes. In the event you opt-in, we will use and share your personal information described in this privacy policy. In the event you opt-out, we will share your preferences with the applicable third parties as appropriate. For information on how to do this, see the Your Choices section of this privacy policy statement below.

5. Protecting Personal Information

We maintain reasonable administrative, technical and physical safeguards to protect the personal information we collect and process.

6. Visiting Non-affiliated Smart services Website

Our sites may contain links to other websites that operate independently from smart services. Linked websites may have their own privacy statements or notices. If you visit any linked websites we strongly suggest you review their privacy policy. Any information you provide when you visit a nonaffiliated smart services website is subject to the privacy policy posted on that website. We are not responsible for the content of any websites that are not affiliated with or owned by smart services, any use of those websites, or the privacy practices of those websites.

7. Your Choices

If you are smart service customers, you will receive transactional communications about your account and the smart service products and services, which you own, lease, rent, license, or to which you subscribe. In some jurisdictions, you may have to opt-in to receive any additional marketing communications from us. In the event you opt-in we will use and share your personal information as described in this privacy policy. If you wish to opt-out of receiving marketing communications from smart services, you may do so by;

  • Following the instructions provided in our marketing communications, or
  • Indicating your preferences on the relevant account profile / preferences section (such as your account), or
  • Referring to the instructions provided in the Contact-us section below. In the event you opt-out, we will share your preference with applicable third parties as appropriate.

Some of our products and services contain settings that allow users or administrators to control how the products collect information. If you wish to request changes to your personal information, you may do so by

  • Indicating your preferences on the relevant account profile or preferences section ( such as your account), or
  • Referring to the instructions provided in the contact us section below. Please note, by electing to not to share certain personal information with us, we may be unable to provide you with all of the functionality we offer through our sites.
8. Your Rights to Access Personal Information

Where required by law, you may as relate to your personal information (a) request access, (b) make corrections, (c) Request deletion, (d) Restrict, (e) object to processing, or (f) request copies. When accessing or updating your personal information, we may ask you to verify your identity before we can act on your request. Please note that we may reject requests, or limit the information we provide access to, if we determine it could risk the privacy of others or if unreasonable or repetitive, or it would require disproportionate effort. As permitted by law, we may change a reasonable fee for providing access to personal information, but we do not charge for lodging a request for access.

9. Changes to this Privacy Policy

Smart services may change this privacy policy from time to time at its discretion we will indicate at the top of the privacy policy when it was most recently updated. We will not use your personal information in ways that differ materially from this privacy policy without prior notice to you, and in no event will we use your personal information in ways prohibited by law. Your continued use of our sites indicates your consent to this privacy policy and any amended version of it.

10. Contact Us

To opt-out of marketing communications, click here to Unsubscribe and you will be removed from smart services promotional or marketing email lists. Please note, if you are a smart service customer, you will continue to receive transactional communications about your account and the smart service products and services which you own, lease, rent and license or to which you subscribe.

If you have any questions or comments about this privacy policy, please contact us at:

Smart Service Inn Pvt Ltd

Company Regd No: 231660/076/077
Inside Sumeru Mart; Satdobato Chowk
Lalitpur; Nepal
OR Call Us: +97701-5151781/5151782